Engagement Manager, Public Sector (CO Springs)

Location: Colorado Springs area; onsite with the customer 4 days per week. Travel of at least 25% is required as needed.

Salary: $166,400–$249,000 USD per year, plus potential equity and benefits.

Company

Scale AI develops reliable AI systems, high-quality data, and full-stack technologies for enterprises and government agencies, including national security customers.

What you will do

• Manage customer relationships from executive stakeholders to end users.
• Scope agentic workflow use cases with customers for delivery by engineering teams.
• Lead cross-functional project teams delivering AI/ML objectives.
• Identify customer needs and operator pain points to drive customer success.
• Oversee account onboarding and successful implementation.

Requirements

• Active TS/SCI clearance.
• At least 5 years of experience in stakeholder management or customer-facing delivery of enterprise-scale applications or solutions.
• Structured, analytics-driven problem-solving experience.
• Excellent verbal and written communication skills.
• Availability to work onsite with the customer in the Colorado Springs area 4 days per week and travel at least 25% of the time.

Nice to have

• 10+ years of professional experience, particularly in customer-facing technical program management in industry or government.
• Experience at an API technology company or managing technical customers using an API.
• Technical degree in computer science, engineering, or a related field.
• Proficiency in Python, SQL, or other programming languages.
• Expertise in modeling and simulation, joint planning processes, intelligence workflows, or a related domain.

Culture & Benefits

• Inclusive and equal opportunity workplace.
• Health, dental, and vision coverage.
• Retirement benefits, learning and development stipend, and generous paid time off.
• Potential commuter stipend and equity-based compensation for eligible roles.