6 дней назад
Engagement Manager (New York) (AI)
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Engagement Manager (AI): Translating financial-institution client problems into scalable, measurable AI workflows and driving adoption from trial through renewal with an accent on workflow quality, operational governance, and customer ROI. Focus on designing reusable playbooks, maintaining delivery and health metrics, coordinating Product and Engineering feedback, and managing complex client outcomes in a fast-changing environment.
Location: New York, United States; on-site
Company
is an enterprise AI workflow platform that automates how financial institutions produce and validate client-ready work.
What you will do
- Translate client problems into scalable, measurable workflows.
- Build reusable playbooks, templates, and demo assets aligned with product direction.
- Maintain dashboards, hubs, documentation, usage metrics, adoption data, and account health tracking.
- Run delivery plans with clear owners, dates, dependencies, risks, agendas, decisions, and action logs.
- Own customer governance, adoption, ROI measurement, and the trial-to-conversion-to-renewal motion with Growth.
- Turn customer feedback into concrete plans with Engineering and Product, while travelling within the region as needed.
Requirements
- 5+ years of experience in private equity, investment banking, or a tier 1 consultancy.
- Ability to turn ambiguous client requests into scoped delivery plans and measurable outcomes.
- Strong technical fluency in workflows, data, and failure modes, with credibility when working with engineers.
- Excellent operational hygiene, including reliable tracking, documentation, and governance.
- Clear, proactive communication with early escalation and consistent follow-through.
- Comfort working autonomously in a fast-changing environment and willingness to travel within the region.
Culture & Benefits
- Fast-paced environment with changing timelines and priorities.
- Competitive salary, equity, and performance-based incentives.
- Opportunity to contribute to expansion into the market.
- Supportive and innovative work environment with meaningful challenges and growth opportunities.
Hiring process
- 30-minute introductory call with an Engagement Manager.
- 30-minute interview with the Head of Engagement Management.
- 30-minute deep dive with the COO, followed by a 30-minute interview with the CEO.
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