Business Operations Manager (Operations)

TL;DR

Business Operations Manager (Operations): Supporting operational functions and customer success to ensure process efficiency and high customer satisfaction with an accent on SOP development, internal controls, and compliance. Focus on optimizing operational workflows, managing business documentation, and resolving customer inquiries.

Location: Fully Remote (United States)

Company

hirify.global is a leading industry player focused on innovation, excellence, and customer-centricity.

What you will do

• Serve as the primary point of contact for customer inquiries and resolve issues to enhance overall satisfaction.
• Develop, implement, and maintain standard operating procedures (SOPs) and ensure compliance with company policies.
• Monitor internal controls and conduct regular audits to maintain the integrity of business operations.
• Manage and maintain critical business documentation, including contracts and agreements.
• Coordinate with various departments to ensure seamless communication and operational flow.
• Prepare and present reports on operational performance and compliance.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Proven experience in an operations or customer service role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Must be based in the United States.
• Strong organizational skills and the ability to work independently.

Nice to have

• Familiarity with CRM systems and operational software.

Culture & Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• Collaborative and supportive work environment.
• Fully remote working arrangement.