Senior Operations Coordinator (Healthcare)

TL;DR

Senior Operations Coordinator (Healthcare): Managing client communications and business operations for a premium doula agency with an accent on operational accuracy and client follow-up. Focus on coordinating doulas, maintaining CRM integrity, and ensuring rapid response times for leads.

Location: Remote (Must align with 8am-5pm Eastern Time)

Salary: $1200 - $1500

Company

MotherRetreat is a premium doula agency serving families across South Florida during pregnancy, birth, and the postpartum period.

What you will do

• Manage client communications and follow-ups, including professional phone calls in English.
• Coordinate doula scheduling and manage operational deadlines and priorities.
• Handle contracts, invoicing, and track payments and client documentation.
• Maintain accurate records and task tracking within the CRM.
• Support daily business operations and escalate urgent situations.

Requirements

• Fluent English (C1+) for verbal and written communication.
• Bank account not under sanctions.
• Experience in project and people management, and business process optimization.
• Proficiency with Google Workspace, Microsoft Office, and AI platforms.
• Ability to work independently and prioritize tasks with a strong sense of urgency.

Culture & Benefits

• Remote work arrangement.
• Fixed monthly compensation plus KPI-based bonuses.
• Opportunity for professional growth and increased responsibility.
• Dynamic, fast-paced work environment with long-term career development.