Account Manager (Cybersecurity)

Location: Remote role based in Mexico City, Mexico

Company

Cybersecurity organization developing the Idira next-generation identity security platform as part of Palo Alto Networks' cybersecurity portfolio.

What you will do

• Manage enterprise customer relationships and advise CISOs, IAM Directors, and Security Operations leaders.
• Drive account retention, renewals, expansions, upsell, and cross-sell opportunities.
• Help customers adopt Machine Identity Security, Secrets Management, and Agentic AI Identity protections.
• Partner with solutions architects to migrate legacy PAM and hirify.global SaaS customers to Idira's cloud capabilities.
• Lead commercial negotiations and manage renewals, expansions, and true-ups.
• Represent customer feedback to product management, engineering, and support teams.

Requirements

• 4+ years of experience in Account Management, Customer Success, or Enterprise Sales within cybersecurity.
• Strong knowledge of Identity and Access Management, Privileged Access Management, and cloud security.
• Understanding of Just-in-Time access, Least Privilege, and Zero Trust architecture.
• Exceptional communication and presentation skills, including the ability to explain identity security risks to C-suite executives.
• Proven record of meeting or exceeding renewal and expansion quotas in a SaaS software environment.
• Bachelor's degree in Business, Computer Science, Cybersecurity, or a related field, or equivalent practical experience.

Culture & Benefits

• Remote work with collaboration across geographies.
• Culture centered on trust, accountability, collaboration, inclusion, and shared success.
• Equal opportunity workplace with reasonable accommodations for qualified individuals with disabilities.
• Visa sponsorship is not available for this position.