Product Operations Associate (Healthcare)

TL;DR

Product Operations Associate (Healthcare): Managing day-to-day operations of a healthcare product to automate insurance paperwork with an accent on scaling product support and enablement. Focus on translating customer data into product roadmap functionality and optimizing operational playbooks.

Location: Hybrid, must be based in New York City (4 days/week in the Hudson Square office)

Salary: $85K – $105K + Equity & Bonus

Company

hirify.global automates complex healthcare paperwork to ensure patients get care and providers get paid using proprietary AI models.

What you will do

• Own day-to-day product operations and prioritize outstanding tasks to ensure seamless execution.
• Train, support, and coach a growing product support team on quality and turnaround.
• Analyze customer data and payer codes to identify product gaps and opportunities for growth.
• Translate customer insights into actionable product roadmap tickets for the engineering team.
• Execute detailed operational tasks and document processes to create scalable playbooks.
• Collaborate with Sales, Business Operations, and Customer Experience teams on product enablement.

Requirements

• 1–2 years of experience in management consulting, high-growth startups, healthcare operations, or finance.
• Strong proficiency with dashboards, spreadsheets, and handling messy data.
• Ability to reason from first principles and work independently in a chaotic environment.
• Relentless attention to detail and strong professional judgment.
• Must be able to work from the New York City office 4 days per week.

Nice to have

• Background in healthcare, medicine, or public health.
• Experience with prior authorization or payer-side operations.
• Familiarity with medical billing (HCPCS/J-codes, ICD-10).
• Exposure to structured data (JSON/FHIR) or tools like Linear.

Culture & Benefits

• High-ownership "Cowboy" culture focused on driving immediate impact.
• Unlimited PTO and 100% paid employee health benefit options.
• Employer-funded 401(k) match and competitive parental leave.
• Office perks including free lunch and a fully stocked pantry.