Client Success Manager (Healthcare)

TL;DR

Client Success Manager (Healthcare): Managing a diverse portfolio of accounts within the Care Navigation team with an accent on relationship building, client retention, and strategic account planning. Focus on delivering value through data-driven insights, cross-functional collaboration, and driving successful outcomes for healthcare stakeholders.

Location: Hybrid role, 3 days a week in the Denver office

Salary: $90,000–$125,000

Company

hirify.global is a healthcare technology company that guides patients to optimal care and medications through a modern mobile app and expert human guidance.

What you will do

• Own the overall client relationship, serving as the primary point of contact for stakeholders.
• Develop strategic account plans to drive brand awareness, value, and client satisfaction.
• Monitor client health metrics and deliver quarterly business reviews to stakeholders.
• Manage end-to-end renewal processes and identify opportunities for upselling and cross-selling.
• Collaborate cross-functionally with Sales, Product, and Analytics teams to ensure a unified approach.
• Address and resolve client concerns while driving process improvements to reduce escalations.

Requirements

• Bachelor’s degree required
• 3-5 years of direct client-facing experience with a track record of growing client value
• Background in healthcare technology, digital health, or employer/health benefit industries
• Strong ability to analyze data to distill insights and drive action
• Excellent communication and presentation skills for diverse audiences
• Ability to thrive in fast-paced, high-growth startup environments

Culture & Benefits

• Mission-driven environment focused on harmonizing healthcare for everyone.
• Inclusive culture that celebrates diverse backgrounds and thought.
• Opportunity to work in a high-impact role within a rapidly growing company.
• Collaborative team environment that values grit and strategic debate.