Client Success Manager (Healthcare)

Location: Hybrid role requiring 3 days per week in the Denver office; conditions also list Denver, CO and New York, NY.

Base salary: $90,000–$130,000 per year.

Company

hirify.global is a healthcare technology company providing a mobile care navigation platform that connects patients with clinicians, pharmacists, and health guides to improve care outcomes and reduce healthcare costs.

What you will do

• Own relationships across a portfolio of clients and serve as the primary contact for day-to-day inquiries.
• Build relationships with brokers, carriers, TPAs, and other client stakeholders while identifying goals, risks, and opportunities.
• Monitor account health, analyze data, track KPIs, and deliver quarterly business reviews.
• Manage renewals and identify upselling and cross-selling opportunities.
• Collaborate with Sales, Implementation, Product, Marketing, Analytics, and Support teams to represent the client voice.
• Resolve escalations, improve processes, and educate employees about hirify.global’s Navigation solutions through webinars, training, and onsite events.

Requirements

• Bachelor’s degree.
• 2–3 years of direct client-facing experience with a record of growing client value.
• Experience in healthcare technology, digital health, or employer and health benefits.
• Ability to lead projects, solve complex problems, manage multiple initiatives, and work effectively in ambiguous, fast-changing environments.
• Strong communication, presentation, organization, time-management, analytical, and cross-functional collaboration skills.
• Experience using data to develop qualitative and quantitative insights and drive action.

Culture & Benefits

• Values human-centered work, ambitious problem-solving, commitment after debate, grit, and creating positive experiences.
• Fast-paced, high-growth, startup environment focused on operational excellence and continuous improvement.
• Inclusive workplace that values diverse perspectives, backgrounds, and education.
• Hybrid work setup with regular in-office collaboration and onsite client events.