Technical Support Analyst (Workstation Support)

Location: Buenos Aires, Argentina; at least 3 days per week in the office

Company

hirify.global is a global payments technology company facilitating transactions among consumers, merchants, financial institutions, and governments in more than 200 countries and territories.

What you will do

• Provide courteous second-level support for Windows, Mac OS, Microsoft 365, mobile devices, peripherals, and security tooling.
• Diagnose incidents, identify root causes, and drive durable fixes while owning issues through resolution.
• Create and maintain small PowerShell, Bash, or Python automations, runbooks, knowledge articles, and self-service workflows.
• Validate and support conference rooms, voice, video, AV equipment, displays, and peripherals, coordinating repairs with vendors and Facilities when needed.
• Provision, configure, deploy, and maintain workstations, loaners, printers, and accurate asset records.
• Collaborate with network operations, endpoint engineering, security, and other support groups on incident resolution and maintenance.

Requirements

• Minimum 2 years of relevant experience or a Bachelor’s Degree.
• Experience troubleshooting Windows OS, Microsoft 365, Mac OS, and basic iOS and Android support.
• Ability to provide second-level enterprise workstation and endpoint support for users and resolve incidents with strong customer service.
• Experience with scripting or coding fundamentals using PowerShell, Bash, or Python.
• Knowledge of networking connectivity, local and LAN printers, PC/Mac hardware, peripherals, mobile devices, and conferencing technology.
• Ability to prioritize changing demands, communicate clearly, document root causes, and work independently and collaboratively.

Nice to have

• 4–6 years of experience supporting 300 or more users in an enterprise environment.
• Experience using automation, AI-assisted tools, and agentic approaches to reduce recurring support work.
• Experience with conference room and AV endpoint validation and troubleshooting.
• Familiarity with ITIL concepts and ServiceNow or a similar ITSM platform.

Culture & Benefits

• Engineering-first Corporate IT operating model focused on customer and end-user experience.
• Onsite support environment with regular office attendance.
• Continuous improvement culture centered on automation, self-service, knowledge sharing, and reliability.
• Collaboration with engineering, operations, network, security, Facilities, and AV partners.