Senior Field Enablement Business Partner (SaaS)

Location: Remote (Canada). Must be based in Ontario, British Columbia or Alberta

Salary: CAD $120,640.00 - CAD $150,800.00

Company

Twilio is a global communications platform that empowers businesses and developers to create personalized customer experiences.

What you will do

• Partner with GCS leadership to analyze performance data and identify skill gaps to deploy targeted enablement solutions.
• Facilitate interactive virtual (vILT) and in-person enablement sessions tailored to specific field roles.
• Plan and execute GCS enablement roadmaps, ensuring strong adoption and measurable evaluation metrics.
• Collaborate with the Learning Experience Design (LXD) team to build curriculum grounded in adult learning theory.
• Continually iterate content in internal knowledge bases and weekly communications based on data-backed updates.
• Monitor industry trends and competitor products to keep field teams equipped for effective differentiation.

Requirements

• 5+ years of experience in services/sales enablement, sales operations, or direct professional services.
• 3+ years in a strategic enablement or business partner role.
• Deep understanding of B2B sales/services cycles within SaaS or complex enterprise tech environments.
• Proficiency with enablement platforms (Highspot, Gong), LMS, and Salesforce.
• Strong understanding of adult learning theory and frameworks like Bloom’s Taxonomy.
• Must be based in Ontario, British Columbia or Alberta, Canada.

Culture & Benefits

• Competitive pay with a target bonus of 15%.
• Comprehensive health benefits, retirement savings program, and generous time off.
• Remote-first work culture with occasional ad-hoc in-person gatherings and functional off-sites.
• Ample parental and wellness leave.
• Support for community volunteering and donation efforts.