Desktop Support Engineer III

TL;DR

Desktop Support Engineer III (Windows/macOS/Linux): Providing onsite end-user and field service support for personnel at Peterson Space Force Base with an accent on desktop hardware, operating systems, peripherals, account administration, and asset management. Focus on diagnosing complex technical issues, maintaining secure and reliable endpoint environments, and coordinating escalations across IT teams.

Location: Onsite support at Peterson Space Force Base in Colorado Springs, Colorado, USA.

Salary: $65,000–$72,000 per year.

Company

hirify.global provides IT support and associated services for complex, regulated, and secure environments, including the U.S. Department of Defense, law enforcement, healthcare, retail, and casino gaming.

What you will do

• Provide end-user and field service support for desktop computers, laptops, printers, and other peripherals.
• Install, configure, maintain, and troubleshoot Windows, macOS, and Linux operating systems and applications.
• Manage user accounts, permissions, passwords, technical tickets, hardware inventory, and software licenses.
• Perform endpoint maintenance, software updates, system backups, and onsite device asset management.
• Educate users on basic troubleshooting and technology best practices.
• Collaborate with IT teams to escalate and resolve complex technical issues.

Requirements

• Current CompTIA Security+ certification or an equivalent DoD baseline certification.
• At least 6 years of experience supporting Windows desktops, laptops, PCs, and related devices.
• Security clearance is required; an interim clearance is acceptable.
• IT education is preferred.
• Experience with desktop hardware, software, peripherals, account administration, and ticket resolution.

Nice to have

• Experience with ServiceNow.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with employer matching.
• Paid sick leave, vacation, and holidays.
• Work in highly regulated and secure public-sector environments.