Technical IT Support Specialist (Healthcare)

TL;DR

Technical IT Support Specialist (IT Support): Delivering high-quality technical support and customer service to end users and executive-level personnel within federal programs with an accent on secure configuration, deployment, and maintenance of IT equipment. Focus on troubleshooting multi-OS environments, managing service requests through ServiceNow, and ensuring secure operation of NIH-provided applications.

Location: Bethesda, Maryland (Onsite)

Salary: $57,000 - $61,000 yearly

Company

hirify.global provides health and national security readiness solutions for federal programs through science research, systems engineering, and digital transformation.

What you will do

• Provide hands-on and remote technical support for desktops, laptops, handheld devices, and peripherals for end users and VIPs.
• Ensure secure configuration and deployment of IT devices, including installation of security software and necessary updates.
• Manage and track technical issues and service requests using the ServiceNow ticketing system through to completion.
• Support users of NIH-provided applications and lead/track special IT projects.
• Maintain a secure computing environment across multiple operating systems.

Requirements

• Bachelor's degree with 4+ years of experience, Associate's with 6+ years, or HS diploma with 8+ years of relative technical support experience.
• Expertise in Windows 10/11, macOS (14+), and Linux (Ubuntu preferred).
• 3+ years of technical support experience within the Microsoft suite.
• Proficiency in using ServiceNow for incident, problem, and request management.
• Ability to gain and/or maintain a Public Trust clearance.
• Strong written and oral communication skills.

Nice to have

• Experience supporting the National Institutes of Health (NIH) or working in healthcare/clinical environments.
• Knowledge of Active Directory and Mobile Device Management (e.g., MobileIron, Ivanti).
• Certifications: Apple Certified Support Professional, Microsoft Certified Professional, CompTIA Security+, or CompTIA A+.
• Degree in Computer Science, Information Systems, or Social Science.

Culture & Benefits

• Comprehensive health package including medical, dental, vision, and supplemental life insurance.
• Financial security with a 401(k) Retirement Plan including a matching component.
• Generous time off through Personal Time Off (PTO) and parental leave.
• Strong focus on career development with an e-learning suite and education assistance at accredited institutions.
• Support for professional and technical certification preparation.