Support Engineer II

Location: Herndon, VA; flexible hybrid work schedule

Salary: $85,000–$95,000 per year

Company

hirify.global provides industrial security integration and IT support services focused on secure, compliant operations.

What you will do

• Provide first-line support for email, passwords, mailboxes, hardware, software, and user account issues.
• Administer Azure, Google Workspace, Microsoft 365, ticketing systems, and endpoint accounts.
• Troubleshoot Windows, Mac, and Linux systems, API integrations, VPNs, DNS, Wi-Fi, LAN, and connectivity issues.
• Configure desktops, laptops, monitors, peripherals, and mobile devices; use RMM tools for alerts and remote desktop support.
• Conduct proactive system health checks, maintain detailed documentation, and protect personally identifiable information.
• Support CMMC and NIST 800-171 compliance, collaborate on issue resolution, and improve SOPs, checklists, and service processes.

Requirements

• Current, interim, or previous security clearance, or documented eligibility based on a favorable background investigation; applicants without this eligibility will not be considered.
• U.S. citizenship is required by federal regulation.
• At least 4–6 years of experience in an IT support-focused role.
• CompTIA A+, Microsoft Azure Fundamentals (AZ-900), and Microsoft 365 Fundamentals (MS-900).
• Strong foundational knowledge of Microsoft 365 Commercial and GCC/GCC-High, Azure Active Directory, and Teams.
• Experience with Google Workspace, VPNs, DNS, mobile device management, ticketing systems, and remote management tools.
• Understanding of SaaS, PaaS, IaaS, and DaaS cloud computing concepts.
• Experience troubleshooting basic hardware and software issues, working with SLAs, and creating SOPs.
• Strong communication, problem-solving, time management, independent working, collaboration, attention to detail, and proactive troubleshooting skills.

Culture & Benefits

• Full-time position with a flexible hybrid work schedule.
• Comprehensive benefits package, including generous PTO.
• Professional growth and training opportunities.
• Collaborative and innovative culture focused on teamwork and continuous improvement.
• Equal opportunity employer committed to affirmative action, diversity, and advancement opportunities.