Support Engineer II

TL;DR

Support Engineer II (IT Support): Provide first-line IT support, troubleshoot Windows/Mac/Linux issues, and manage end-user accounts while maintaining system health with an accent on CMMC and NIST 800-171 compliance. Focus on remote monitoring/management, network connectivity diagnostics, and secure handling of PII with accurate documentation and escalation.

Company

hirify.global provides IT support services with a focus on security and compliance.

What you will do

• Handle first-line support requests (email troubleshooting, password resets, mailbox management) and manage end-user accounts and provisioning.
• Perform basic administration in Azure, Google Workspace, and ticketing systems.
• Troubleshoot Windows, Mac, and Linux operating systems and assist with basic API integration and connectivity issues.
• Set up and configure desktops, laptops, monitors, and other peripherals; provide remote desktop support using RMM tools.
• Diagnose and escalate network issues (Wi‑Fi and LAN connectivity) and run proactive system health checks.
• Execute support tasks aligned with CMMC and NIST 800-171, maintain detailed documentation, and handle PII securely.

Requirements

• U.S. citizenship is required and the role requires current, interim eligibility, or previous security clearance (interim clearances accepted).
• 4–6 years of experience in an IT support-focused role (minimum).
• CompTIA A+.
• Microsoft certifications: Azure Fundamentals (AZ-900) and Microsoft 365 Fundamentals (MS-900).
• Strong foundational knowledge of Microsoft 365 (Commercial & GCC/GCC-High), Azure Active Directory, and Teams.
• Experience with Google Workspace, VPNs, DNS, and mobile device management; ability to work with SLAs and create SOPs.

Culture & Benefits

• Flexible hybrid work schedule.
• Competitive salary range: $85,000–$95,000.
• Comprehensive benefits package with generous PTO.
• Opportunities for professional growth and training.
• Collaborative culture focused on teamwork and continuous improvement.

Hiring process

• Application review based on clearance/eligibility and required certifications.
• Interviews to assess IT support, troubleshooting, and compliance experience.
• Final evaluation of fit for fast-paced support operations and documentation/SOP practices.