Account Manager (Automotive Digital Solutions)

TL;DR

Account Manager (Automotive Digital Solutions): Managing dealer accounts and driving customer retention for a digital retailing platform with an accent on consultative account management, product adoption, and technical support. Focus on analyzing account performance, improving ROI and engagement, coordinating launches and integrations, and resolving complex customer needs across a regional book of business.

Location: Los Angeles, California, USA; in-person account management with 75% monthly travel within the assigned region

Salary: $75,000–$105,000 per year, plus bonus

Company

hirify.global provides digital retailing solutions and related technology for automotive dealers.

What you will do

• Manage a portfolio of 75–120 dealer accounts through proactive touchpoints, account reviews, and ongoing support.
• Coordinate onboarding, pre-launch audits, launch meetings, user training, and refresh training.
• Drive customer satisfaction, retention, loyalty, and successful cancellation-save plans.
• Review product metrics, ROI, user engagement, KPIs, and opportunities for product or marketing improvements.
• Provide backend configuration updates, technical support, and connectivity testing with third-party vendors and integration partners.
• Collaborate with sales and internal stakeholders on new deals, upsell opportunities, account changes, and special projects.

Requirements

• Proven automotive sales experience focused on digital solutions.
• Strong understanding of chat and digital retailing technologies.
• Excellent communication, presentation, independent working, and collaboration skills.
• Results-oriented approach with a focus on meeting and exceeding sales targets.
• Familiarity with CRM tools, including HubSpot.
• High school diploma or equivalent; willingness to travel 75% monthly within the assigned region.

Culture & Benefits

• Full-time position with base salary and bonus.
• Regular continued education sessions and LMS courses.
• Frequent interaction with automotive dealers and cross-functional internal teams.
• Combination of in-person and occasional virtual customer meetings.