Account Manager, SMB (SaaS)

TL;DR

Account Manager, SMB (SaaS): Driving revenue growth and expansion of the current SMB customer base by identifying upsell opportunities and upgrading subscriptions with an accent on building trusted customer relationships and delivering tailored solutions. Focus on performing product demos, creating a pipeline of opportunities, and collaborating with Customer Success Managers to ensure long-term growth.

Location: Remote (Candidates must permanently and currently reside in the United States)

Salary: $50,000–$60,000 per year + Equity

Company

hirify.global is a simple-to-use photo documentation and productivity app designed for contractors in commercial and home services industries.

What you will do

• Identify and secure upsell opportunities to drive growth in the SMB customer base.
• Educate customers on the benefits of higher tiers and adding users to enhance their experience with the platform.
• Conduct product demos to showcase features and solve specific business challenges for potential customers.
• Partner with Customer Success Managers to identify growth opportunities and ensure a seamless customer experience.
• Create a pipeline of opportunities and maintain reliable forecasts to ensure consistent revenue growth.
• Gather customer feedback to help inform and influence product and marketing strategies.

Requirements

• 3+ years of experience in account management, sales, or similar revenue-generating roles.
• Must permanently and currently reside in the United States.
• Proven track record of thriving in high-volume, fast-paced environments.
• Excellent written and verbal communication skills for building strong customer relationships.
• Growth-mindset with the ability to shift priorities quickly and work with minimal oversight.
• Experience in SaaS or technology, specifically managing high-volume SMB accounts (preferred).

Nice to have

• Experience with Salesforce.

Culture & Benefits

• Competitive starting salary with uncapped commission and meaningful equity.
• Career-focused environment that serves as a launchpad for professional advancement.
• Laid-back but hardworking and genuine team culture.
• Equal-opportunity employer committed to respect, inclusion, and continuous learning.