Account Manager, Dealer Solutions (Automotive SaaS)

TL;DR

Account Manager, Dealer Solutions (Automotive SaaS): Managing a portfolio of automotive dealer accounts to drive retention, renewal, and product adoption with an accent on customer relationship ownership and expansion growth. Focus on driving NDR through cross-selling DMS, CRM, and Marketing modules while optimizing dealership operational workflows.

Location: Virtual US (60-75% travel required)

Company

hirify.global is a global leader in data and software services transforming the vehicle lifecycle into a connected digital experience.

What you will do

• Serve as the primary relationship owner for automotive dealer rooftops and group accounts.
• Manage the entire renewal and retention process, including negotiation and contract execution.
• Develop and execute strategic account plans to drive expansion revenue via cross-selling and upselling.
• Partner with Solution Performance Managers to ensure full product adoption and measurable business outcomes.
• Monitor customer health KPIs and resolve escalations to mitigate churn risk.
• Collaborate cross-functionally with Product, Support, and Marketing teams to improve customer experience.

Requirements

• 3-6+ years of experience in automotive SaaS, dealership technology, or automotive retail operations.
• Deep understanding of dealership workflows across fixed ops, variable ops, CRM, and marketing.
• Proven track record of managing a book of business with accountability for retention and expansion.
• Strong communication, presentation, and relationship-building skills.
• Ability to analyze data and translate insights into customer recommendations.
• Must be based in the US and available for 60-75% travel.

Nice to have

• Experience with automotive DMS, CRM, and Fix Ops Service Scheduling/Inspection platforms.
• Background in dealership operations (BDC, service lane, or sales management).
• Familiarity with OEM programs, certification requirements, and compliance standards.
• Prior success using account planning methodologies and health scoring frameworks.

Culture & Benefits

• Innovative culture dedicated to bringing the future of automotive tech to bear today.
• Opportunity to work within a global organization processing over 300 million digital transactions annually.
• Dynamic environment focused on cognitive answers, algorithms, and automation.