Medical Service Coordinator I (Healthcare)

TL;DR

Medical Service Coordinator I (Healthcare): Coordinating medical services and patient care while resolving routine and complex inquiries for clients, patients, and providers with an accent on empathetic customer care, escalation management, and regulatory compliance. Focus on researching underlying needs, analyzing reports, mentoring colleagues, and delivering accurate resolutions across multiple systems.

Location: Remote from the United States; work is performed from the colleague’s home.

Salary: $17.50–$25.35 per hour, equivalent to approximately $2,800–$4,056 per month based on 160 hours.

Company

hirify.global provides care coordination and medical services that help injured workers access the care they need.

What you will do

• Coordinate medical services and patient care as the primary contact for clients, patients, and providers.
• Resolve routine, complex, and escalated inquiries using independent judgment and root cause analysis.
• Provide accurate information and implement solutions that improve the client experience.
• Research inquiries, interpret reports, and provide actionable resolutions.
• Document interactions, manage follow-ups, navigate multiple software systems, and meet established KPIs.
• Mentor less experienced client care colleagues and support effective customer interactions.

Requirements

• Must work from a home office in the United States.
• Two years of post-high-school education or at least three years of relevant experience.
• Strong customer service, verbal and written communication, computer navigation, and interpersonal skills.
• Ability to resolve inquiries independently, manage escalations, multitask, and work in a high-volume environment.
• Ability to run and interpret reports, document accurately, and meet role-specific KPIs.
• Working understanding of HIPAA and other applicable regulatory requirements.

Culture & Benefits

• Remote-first work environment with work-from-home flexibility.
• At least 18 paid days off annually, plus eight company holidays and two personal days.
• Medical, dental, vision, and pet insurance.
• 401(k) matching, company-paid life insurance, and short- and long-term disability coverage.
• Colleague Assistance Program offering counseling and financial services.
• Financial assistance may be available through the hirify.global Foundation during unexpected hardships.