CSE Manager - Federal (Cybersecurity)

TL;DR

CSE Manager - Federal (Cybersecurity): Leading customer success engineering for a data security platform with an accent on technical customer enablement, adoption, and value realization. Focus on managing a player-coach team, designing security use cases, resolving complex cloud and data technology challenges, and guiding executive customer relationships.

Location: Remote within the United States; 25–50% annual travel is expected.

Salary: $240,000–$260,000

Company

Cyera develops data security and AI trust infrastructure that helps enterprises discover, protect, and govern sensitive data.

What you will do

• Manage and mentor a small customer success engineering team while contributing directly as a player-coach.
• Act as the primary technical expert and escalation point for the platform and customer-facing teams.
• Drive onboarding, training, adoption, renewals, expansion, and customer return on investment.
• Design tailored use cases and joint success plans aligned with customer business and technology objectives.
• Troubleshoot customer-impacting technical issues and monitor customer health and usage indicators.
• Lead executive meetings, technical workshops, Quarterly Business Reviews, hiring activities, and feedback into product development.

Requirements

• Associate degree or equivalent experience; a computer science or related bachelor's degree is a plus.
• 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure, networking, compute assets, IAM, and permissions.
• Proficiency in SQL, Python or equivalent scripting, programming languages, APIs, and web services.
• Experience in a technical customer-facing role at a software company, owning onboarding, renewals, expansion, and strategic customer relationships.
• Expertise in DLP, data privacy and protection, DSPM/CSPM, SIEM, or vulnerability management is preferred.
• Strong project management, communication, troubleshooting, executive presentation, and technical workshop facilitation skills.

Culture & Benefits

• Remote work with office setup reimbursement.
• Unlimited paid time off, paid holidays, and sick time.
• Health, vision, dental, life, and short- and long-term disability insurance.
• Fast-paced startup environment with opportunities to mentor colleagues and influence product development.