Sr. Customer Success Manager (SaaS)

TL;DR

Sr. Customer Success Manager (SaaS): Managing high-value enterprise relationships to drive retention, adoption, and business value with an accent on executive alignment and strategic account planning. Focus on orchestrating cross-functional teams to solve complex technical challenges and ensuring successful outcomes for large-scale identity infrastructure deployments.

Location: Must be based in or able to commute to New York, NY or New Jersey

Salary: $151,000 – $207,900 USD (OTE)

Company

Okta is a leading identity and access management provider, securing the digital interactions of organizations worldwide through trusted, neutral infrastructure.

What you will do

• Develop and nurture strong C-Level relationships to ensure customer retention and ROI.
• Design and execute proactive success plans and Strategic Business Reviews (SBRs).
• Mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations.
• Represent the customer's voice internally to drive continuous product improvement.
• Identify and communicate new product features, specifically focusing on agentic AI capabilities.
• Manage renewal risks and proactively identify expansion opportunities within the enterprise sector.

Requirements

• 5+ years of experience in customer success, account management, or consulting for large enterprises.
• Proven track record with SaaS-based technical enterprise products.
• Exceptional presentation and communication skills for C-level engagement.
• Strong analytical and problem-solving skills with the ability to translate technical concepts into business outcomes.
• Ability to work collaboratively in a cross-functional environment.
• Willingness to travel up to 25%.

Nice to have

• Experience with enterprise security tools.

Culture & Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company contribution.
• Flexible spending accounts (FSA).
• Paid time off (PTO) and parental leave.
• Equity participation where applicable.
• Immersive in-person onboarding experience.