Assoc Application Analyst (Fintech)

TL;DR

Assoc Application Analyst (Fintech): Monitoring and providing first-level support for real-time authorization platforms (hirify.globalNet/OVN) with an accent on incident mitigation and system stability. Focus on isolating technical issues across mainframe and distributed systems and collaborating with L2/L3 support teams to ensure 24/7 operational continuity.

Location: Hybrid: Must be based in Basingstoke, UK (at least 3 days in office)

Company

Global leader in payments technology facilitating transactions across 200+ countries and territories.

What you will do

• Monitor Authorization TPF and OVN consoles to provide first-level response to system issues.
• Track and resolve assigned incidents, changes, and problem tickets via ServiceNow.
• Collaborate with L2 and L3 support groups and development teams to isolate and resolve system events.
• Maintain and distribute thorough, accurate technical documentation for support procedures.
• Operate in a 24/7/365 environment, supporting critical payment infrastructure.

Requirements

• Minimum 3 years of relevant work experience or a Bachelor's degree.
• Hands-on experience supporting critical applications based on IBM TPF or open-source distributed systems (Linux, Kubernetes, Kafka).
• Knowledge of Linux, Unix, MVS, VM, SuperVision, or similar mainframe/distributed environments.
• Strong troubleshooting, critical thinking, and incident management skills.
• ITIL Foundation Certificate (or ability to obtain within 6 months).

Culture & Benefits

• Opportunity to create impact at a global scale in a world-leading payments company.
• Compelling career growth and skill development opportunities.
• Collaborative environment focused on solving meaningful technical challenges.
• Alternative work schedule: rotating 12-hour shifts (14 working days per 28 days).