Senior Systems Analyst

TL;DR

Senior Systems Analyst (Financial Services): Delivering and improving hirify.global’s client servicing applications suite with an accent on requirements elicitation, system configuration, and financial reporting. Focus on triaging service requests/incidents, designing solutions for complex requirements, and supporting integration testing and deployments to improve operational efficiency.

Location: St Helier; based at either Southampton (UK) or Jersey (CI) office with a hybrid work model (expected in the office at least twice per week during probation).

Company

hirify.global provides technology and client servicing solutions for financial services.

What you will do

• Elicit detailed requirements with client-facing teams and support scoping, breakdown of work, and quoting for enhancements to core systems and the financial reporting suite.
• Provide point-of-contact support across business areas and support project engagements with updates via meetings and project documentation.
• Interpret complex/ambiguous requirements to specify, design, and develop solutions through system configuration and reporting, including user support for data input errors.
• Triage service requests and incidents, assess whether issues are data- or user-related, manage complexity/timeframes/priority, and ensure timely assignment and escalation handling.
• Perform system integration testing (SIT) and reconciliation activities, including 4-eyes review of changes and focus on trainee-assigned SRs.
• Deliver third-level support for SRs/incidents and enhancements, support change management documentation/testing/approval/deployment, and mentor junior team members.

Requirements

• 3+ years of strong technical knowledge in the financial services industry.
• Exposure to private equity products is essential, particularly the eFront suite (eFront Invest and Investment Cafe).
• Part or fully qualified in a relevant professional qualification (e.g., ACCA, ACA, CGI) or relevant IT qualification.
• Experience/proficiency with programming languages such as VBA & VB Script, SAS, JavaScript, and Transact SQL.
• Advanced PC skills, notably MS Office (MS Word and MS Excel).
• Ability to work from the office at least twice per week while full-time during probation (based in Southampton, UK or Jersey, CI).

Culture & Benefits

• Flexible hybrid working.
• Ability to work abroad for up to 3 weeks per annum.
• Competitive salary with a discretionary bonus scheme.
• Generous holiday allowance, pension scheme, and private medical insurance (including eye care).
• Life assurance (death in service and critical illness benefit) and worldwide travel insurance.
• Health and wellbeing programmes and on-site parking (location dependent).

Hiring process

• Training provided in-house for technical knowledge and professional qualifications.
• Role evaluation through interviews focused on systems/financial services experience and ability to work with clients and stakeholders.