Head of Client Operations (Cold Email & Client Delivery)

Location: Remote; listed for candidates in Kenya and South Africa. Working hours are flexible but aligned with U.S. client time zones.

Company

hirify.global is hiring for a client operating a fast-growing outbound lead generation business.

What you will do

• Own delivery, campaign performance, satisfaction, retention, and long-term success across a portfolio of 20–30 client accounts.
• Lead client meetings, quarterly reviews, account planning, escalations, and expectation management.
• Monitor and optimize cold email campaigns, including deliverability, inbox placement, reply rates, messaging, and list quality.
• Refine outbound messaging, sequences, subject lines, value propositions, calls to action, email copy, and campaign infrastructure.
• Design scalable delivery workflows, SOPs, playbooks, SLAs, client health metrics, and operational processes.
• Coordinate with outreach, development, infrastructure, and leadership teams to resolve technical, automation, and delivery issues.

Requirements

• Experience leading client delivery, client operations, account management, or operational execution.
• Background in cold email agencies, outbound lead generation, growth marketing, or similar high-volume outbound environments.
• Strong understanding of cold email strategy, deliverability, inbox placement, email infrastructure, and outbound copywriting.
• Experience diagnosing campaign performance issues and working with APIs, workflow automation, and operational systems.
• Hands-on experience with Apollo, Smartlead, Instantly, CRM platforms, Slack, Google Workspace, and automation or API platforms.
• Excellent client-facing communication, independent decision-making, and the ability to work effectively in a fully remote environment.

Nice to have

• Experience scaling client delivery or account management teams and working directly with founders or executive leadership.
• Familiarity with DNS configuration, domain management, email warming, outbound infrastructure, RevOps, automation systems, and outbound analytics.
• Experience using ChatGPT, Claude, and other AI tools.

Culture & Benefits

• Fast-paced startup environment with evolving priorities and strong ownership expectations.
• Flexible working hours aligned with U.S. client time zones.
• Fully remote work environment.
• Focus on measurable client outcomes, continuous improvement, and practical execution.

Hiring process

• Initial screening, founder interview, final discussion, followed by an offer and onboarding.
• Applicants receive a Spark Hire invitation to record a self-recorded intro video; multiple recording attempts are allowed before submitting the final version.