Business Operations Coordinator (CRM, Billing, Scheduling & Operations Support)

Work format

remote (only Kenya/South_africa)

Work type

fulltime

Grade

middle

English

Country

SA/Kenya

Vacancy from Hirify Global, list of international tech companies
Plus is required to make matches and apply

Match & Cover letter

Plus required for matching with this vacancy

Job description

Text:

TL;DR

Business Operations Coordinator (CRM, Billing, Scheduling & Operations Support) (CRM, billing, scheduling, and operations): Maintaining accurate operational systems and coordinating billing, schedules, client communication, and administrative workflows with an accent on data accuracy, follow-through, and process reliability. Focus on managing CRM records, processing invoices, tracking outstanding payments, resolving scheduling conflicts, and supporting leadership during U.S. business hours.

Location: Remote from Kenya or South Africa; U.S. business hours (EST) required

Company

hirify.global is recruiting for a client seeking operational support across CRM management, billing, scheduling, client coordination, and administrative workflows.

What you will do

Maintain daily operational workflows, administrative processes, digital records, and documentation.
Keep CRM platforms and operational systems accurate using Microsoft Excel, Google Sheets, OneDrive, CompanyCam, and related tools.
Process invoices, track outstanding balances, follow up on overdue payments, and support accounting reconciliations.
Monitor workforce schedules, identify conflicts and time discrepancies, and support payroll and job-costing accuracy.
Manage inbound client inquiries, CRM pipelines, follow-ups, and operational communication.
Prepare reports, proposals, and RFP responses; research vendors, pricing, and contracts; and support leadership with email, Teams communication, and project tracking.

Requirements

Experience in operations coordination, administrative support, billing, invoicing, scheduling, or a related operational role.
Strong proficiency with Microsoft Excel, Outlook, Word, Teams, and OneDrive.
Experience working with CRM systems.
Strong written English communication skills and availability during U.S. business hours (EST).
Excellent organization, attention to detail, independent working ability, and reliable follow-through.

Nice to have

Experience with Aspire, Azuga, or similar operational platforms.
Experience supporting construction, landscaping, field service, or other operations-driven businesses.
Background in payroll coordination, job costing, accounts receivable follow-up, or operational reporting.

Culture & Benefits

Full-time remote work arrangement.
Structured, systems-driven environment focused on accuracy and operational reliability.
Execution-focused responsibilities with direct support for leadership and active business operations.

Hiring process

Initial screening call and video interview with a hirify.global recruiter.
Practical workflow or operations assessment followed by a client interview.
After applying, record an introductory video through Spark Hire; multiple recording attempts are allowed before submitting the final version.

Be careful: if the employer asks you to log into their system using iCloud/Google, send codes/passwords, or run code/software, don't do it - these are scammers. Always click "Report" or contact support. More in guide →