Business Operations Coordinator (Operations Support)

TL;DR

Business Operations Coordinator (Operations Support): Managing day-to-day operational execution across CRM, billing, and scheduling with an accent on data accuracy and administrative efficiency. Focus on optimizing operational workflows, processing invoices, and coordinating workforce schedules to ensure business continuity.

Location: Remote (Must be based in Kenya or South Africa). Required to work U.S. Business Hours (EST).

Company

hirify.global is a remote talent platform hiring on behalf of one of its clients.

What you will do

• Oversee daily operational workflows and administrative processes to identify and fix inefficiencies.
• Manage CRM data and digital records using Excel, Google Sheets, and OneDrive to ensure billing accuracy.
• Process invoices, track outstanding balances, and coordinate accounts receivable.
• Monitor workforce schedules and time tracking using platforms like Aspire or Azuga.
• Coordinate inbound client inquiries and maintain CRM pipelines for follow-ups.
• Prepare operational reports, RFP responses, and conduct vendor research.

Requirements

• Experience in operations coordination, billing, invoicing, or administrative support.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams, OneDrive).
• Experience working with CRM systems.
• Strong written English communication skills.
• Ability to work U.S. Business Hours (EST).

Nice to have

• Experience with Aspire, Azuga, or similar operational platforms.
• Background in construction, landscaping, or field service industries.
• Experience with payroll coordination and job costing.

Culture & Benefits

• Full-time remote work environment.
• Structured and systems-driven operational environment focusing on reliability.
• Opportunity to support leadership in a high-execution role.

Hiring process

• Initial screening call and video interview with hirify.global.
• Practical assessment involving workflow or operations scenarios.
• Final client interview and offer.
• Mandatory intro video submission via Spark Hire.