Customer Success Product Manager (SaaS)

TL;DR

Customer Success Product Manager (SaaS): Lead deployment and expansion at critical customers while collaborating with engineering and product teams to scope and develop product features. Focus on customer engagement, training, and translating customer needs into product improvements in a high-autonomy, early-stage environment.

Location: Hybrid in New York, San Francisco, and Philadelphia offices with a preference for US-based candidates.

Salary: $150,000–$190,000 (New York City-based applicants)

Company

hirify.global is a startup empowering energy companies with physical AI technology combining hardware, sensors, AI, and software to modernize field work and improve productivity.

What you will do

• Lead deployment and expansion at key customers, including training users and managing project delivery.
• Define granular project requirements and present findings to executives.
• Identify opportunities for customer expansion and align work accordingly.
• Collaborate with engineering and product teams to scope and develop new product features based on customer feedback.
• Build deep understanding of customers and share insights across teams.

Requirements

• Must have 4+ years of professional experience.
• Comfortable working in a high-autonomy, ambiguous early-stage environment.
• Excellent communication skills across diverse stakeholders, from training users to presenting to executives.
• Experience in technical environments such as software development, robotics, engineering, or finance.
• Location: Must be based in the United States or able to work hybrid from New York, San Francisco, or Philadelphia offices.

Nice to have

• Prior experience at a SaaS software company.
• Experience working with utilities, energy sector, or other large field work sectors.

Culture & Benefits

• Competitive salary and equity package.
• Comprehensive medical, dental, and vision coverage for employees and dependents.
• 16 weeks fully paid parental leave and flexible unlimited paid time off.
• 401(k) retirement savings plan and free OneMedical membership.
• Commuter benefits and regular team lunches.