updated 21 days ago
Customer Success and Product (AI/Robotics)
160 000 - 210 000$
Vacancy from Hirify Global, list of international tech companiesPlus is required to make matches and apply
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Job description
Text:
TL;DR
Customer Success and Product (AI/Robotics): Leading customer deployments and expansion while scoping and developing physical AI product features for utility field work with an accent on customer requirements, technical communication, and product collaboration. Focus on training users, presenting findings to executives, identifying expansion opportunities, and translating field needs into solutions with engineering.
Location: Hybrid, with offices in New York and San Francisco; the salary range applies to New York City-based applicants.
Salary: $160,000–$210,000 per year, excluding bonuses, benefits, and potential long-term incentives.
Company
develops physical AI, hardware, sensors, and software that help energy companies modernize field work and improve productivity, safety, and operational efficiency.
What you will do
- Lead deployments and expansions for critical utility customers.
- Train users on the platform, define detailed project requirements, track deliveries, and present findings to executives.
- Identify customer expansion opportunities and align delivery with customer goals.
- Scope product features and new use cases with product and engineering teams.
- Translate customer needs into platform improvements and share customer insights across the organization.
Requirements
- 4+ years of professional experience.
- Comfort with ambiguity and autonomy in an early-stage environment.
- Excellent communication skills across users, technical teams, and executives.
- Experience in a technical environment such as software development, robotics, engineering, or finance.
- Comfort working with data and learning new technical concepts quickly.
Nice to have
- Experience at a SaaS software company.
- Experience with utilities, the energy sector, or industries involving substantial field work.
Culture & Benefits
- Customer- and mission-focused environment with an emphasis on curiosity and ownership.
- Competitive salary and equity package.
- Medical, dental, vision, life, and short- and long-term disability coverage.
- 16 weeks of fully paid parental leave.
- Flexible unlimited paid time off, 401(k), OneMedical membership, commuter benefits, and team lunches twice a week.
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