Customer Success and Product (AI/Robotics)

Location: Hybrid, with offices in New York and San Francisco; the salary range applies to New York City-based applicants.

Salary: $160,000–$210,000 per year, excluding bonuses, benefits, and potential long-term incentives.

Company

hirify.global develops physical AI, hardware, sensors, and software that help energy companies modernize field work and improve productivity, safety, and operational efficiency.

What you will do

• Lead deployments and expansions for critical utility customers.
• Train users on the platform, define detailed project requirements, track deliveries, and present findings to executives.
• Identify customer expansion opportunities and align delivery with customer goals.
• Scope product features and new use cases with product and engineering teams.
• Translate customer needs into platform improvements and share customer insights across the organization.

Requirements

• 4+ years of professional experience.
• Comfort with ambiguity and autonomy in an early-stage environment.
• Excellent communication skills across users, technical teams, and executives.
• Experience in a technical environment such as software development, robotics, engineering, or finance.
• Comfort working with data and learning new technical concepts quickly.

Nice to have

• Experience at a SaaS software company.
• Experience with utilities, the energy sector, or industries involving substantial field work.

Culture & Benefits

• Customer- and mission-focused environment with an emphasis on curiosity and ownership.
• Competitive salary and equity package.
• Medical, dental, vision, life, and short- and long-term disability coverage.
• 16 weeks of fully paid parental leave.
• Flexible unlimited paid time off, 401(k), OneMedical membership, commuter benefits, and team lunches twice a week.