Manager, Customer Success - Commercial

Location: Boston, San Francisco, New York City, Seattle, or Washington, DC; hybrid attendance in one of the offices at least 25% of the time

Annual salary: $265,000–$320,000 USD

Company

Anthropic develops reliable, interpretable, and steerable AI systems designed to be safe and beneficial for users and society.

What you will do

• Lead, coach, and develop approximately five Customer Success Managers supporting mid-market, SMB, and private equity-backed accounts.
• Build scalable and agentic customer success strategies that accelerate product consumption, expansion, retention, and value realization across Claude API, Claude Code, and Claude Cowork.
• Establish success planning frameworks, QBR templates, expansion playbooks, and portfolio-level forecasting processes.
• Join strategic customer engagements and escalations with founders, C-level executives, and functional leaders.
• Partner with Sales, Applied AI, Product, Engineering, and Marketing to improve adoption and align account strategies.
• Support hiring, onboarding, performance management, career development, customer advocacy, and responsible AI deployment.

Requirements

• 7+ years of experience in customer success, account management, or customer-facing roles, including 3+ years of frontline management experience.
• Experience building and managing customer success teams in SaaS, API, or AI/ML companies.
• Experience managing commercial-scale portfolios across mid-market, SMB, and private equity-backed organizations, including accounts ranging from approximately $100K to $10M+ in annual spend.
• Strong understanding of consumption-based business models, adoption, expansion, value realization, retention, and customer satisfaction metrics.
• Technical fluency with AI/ML products, strong executive presence, business acumen, and the ability to articulate ROI and customer outcomes.
• Bachelor’s degree or equivalent education, training, or experience; passion for responsible AI development.

Culture & Benefits

• Collaborative, AI-first, innovation-focused environment centered on trustworthy and steerable AI.
• Competitive compensation with optional equity donation matching.
• Generous vacation and parental leave.
• Flexible working hours and office collaboration.
• Visa sponsorship may be available; Anthropic provides immigration-lawyer support and evaluates sponsorship by role and candidate.