Manager, Customer Success – Strategic Consumer Tech (AI)

Location: Hybrid; staff are expected to work from one of the U.S. offices at least 25% of the time. Offices listed in Boston, San Francisco, New York City, Seattle, and Washington, DC.

Annual salary: $265,000–$320,000 USD

Company

Anthropic builds reliable, interpretable, and steerable AI systems designed to be safe and beneficial for users and society.

What you will do

• Lead, coach, and develop a team of 5–10 Customer Success Managers supporting strategic enterprise accounts.
• Drive adoption, consumption growth, expansion, retention, customer health, and customer satisfaction across Anthropic products.
• Join strategic customer engagements and escalations with technical and executive stakeholders at Fortune 500 companies.
• Build scalable customer success processes, success-planning frameworks, QBR templates, and expansion playbooks.
• Partner with Sales, Applied AI, Product, Engineering, and Marketing on account strategy, customer advocacy, and product adoption.
• Own portfolio planning and forecasting, renewal-risk mitigation, hiring, onboarding, performance management, and career development.

Requirements

• 7+ years of experience in customer success, account management, or customer-facing roles, including 2+ years of front-line management experience.
• Experience building customer success teams in SaaS, API, or AI/ML companies and managing enterprise portfolios.
• Experience with consumption-based business models, adoption, expansion, value realization, retention, and customer satisfaction metrics.
• Technical fluency in AI/ML products and the ability to guide technical and business conversations.
• Strong executive presence, business acumen, ROI communication, coaching ability, and experience building data-driven CS processes.
• Bachelor’s degree or equivalent education, training, and experience; the field of study must be relevant to the role.

Nice to have

• Experience managing accounts with $1M–$100M+ annual contract values.
• Passion for responsible AI development and helping customers adopt advanced technology.

Culture & Benefits

• Collaborative, research-driven environment focused on safe, trustworthy, and beneficial AI.
• Flexible working hours and a location-based hybrid work policy.
• Competitive compensation, optional equity donation matching, generous vacation, and parental leave.
• Office environment designed for collaboration.
• Visa sponsorship is available, although eligibility depends on the role and candidate.