Head of Regulated Industries, Customer Success (AI)

Location: San Francisco, California or New York City, New York; hybrid, with staff expected to work from an Anthropic office at least 25% of the time

Annual compensation: $1–$2 USD

Company

Anthropic builds reliable, interpretable, and steerable AI systems intended to be safe and beneficial for users and society.

What you will do

• Lead and develop Customer Success teams serving enterprise financial services and healthcare and life sciences customers across Anthropic's product portfolio.
• Own hiring, onboarding, ramp design, management development, portfolio planning, forecasting, and renewal-risk mitigation.
• Coach teams through compliance, procurement, security, model-risk, legal, and governance requirements.
• Drive adoption, consumption growth, expansion, retention, customer health, and customer satisfaction.
• Build repeatable success methodologies, governance playbooks, executive briefing templates, reference architectures, and expansion programs.
• Partner with Sales, Product, Engineering, Security, Legal, and Marketing while managing strategic engagements and escalations.

Requirements

• 10+ years of experience in customer success, account management, or customer-facing roles, including 5+ years of frontline management and 2+ years managing managers.
• Direct experience leading customer success in regulated industries such as financial services, healthcare, or life sciences.
• Experience building customer success teams in SaaS, API, or AI/ML companies and managing enterprise portfolios with $1M–$100M+ annual contract values.
• Understanding of consumption-based and seat-based business models, adoption, expansion, value realization, and long enterprise deployment cycles.
• Technical fluency in AI/ML products and deployment, data, security, HIPAA, FDA, and healthcare data-security requirements.
• Bachelor’s degree or equivalent education, training, and experience.

Nice to have

• Experience creating frameworks, playbooks, or enablement programs adopted by other teams.
• Experience engaging CIOs, CISOs, chief risk and compliance officers, CFOs, and board-level sponsors.

Culture & Benefits

• AI-first, innovation-focused, and collaborative working environment.
• Flexible working hours and an office environment designed for collaboration.
• Competitive compensation, optional equity donation matching, generous vacation, and parental leave.
• Visa sponsorship is available, subject to role and candidate eligibility; immigration lawyer support is provided.
• Commitment to responsible AI development, communication, and diverse perspectives.