Customer Support Specialist I - Crossborder Intermodal

Location: On-site in Mexico City, Mexico

Company

A freight technology and transportation services business that uses real-time shipment data to help companies move goods reliably and efficiently across North America.

What you will do

• Manage account-specific billing cycles, charges, accessorial policies, contacts, and invoicing requirements.
• Respond to billing inquiries and resolve customer invoice disputes promptly.
• Prepare weekly account summaries and escalate non-responsive customers or carriers.
• Collaborate with account operations, accounting, and other internal stakeholders to resolve account issues.
• Support customer onboarding, maintain policies and procedures, and complete assigned special projects.

Requirements

• Professional customer service experience and strong written and spoken communication.
• Strong English communication skills required.
• Proficiency with Google Workspace, including Gmail and Sheets, and standard Microsoft tools.
• Ability to work independently, think critically, and solve problems proactively.
• Strong organization and prioritization skills for managing multiple accounts and data sources.

Nice to have

• Strong research and analytical skills.
• Experience building constructive relationships with internal teams and external stakeholders.
• Experience managing risks and maintaining structured account records.

Culture & Benefits

• Full-time, on-site work arrangement.
• Cross-functional collaboration with operations, accounting, and customer-facing teams.
• Opportunity to support freight operations serving major shippers across North America.