updated 11 days ago
Logistics Support I - Crossborder Intermodal
Vacancy from Hirify Global, list of international tech companiesPlus is required to make matches and apply
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Job description
Text:
TL;DR
Logistics Support I - Crossborder Intermodal (Logistics/Invoicing): Managing customer invoicing, accessorial requests, account records, and payment follow-up for crossborder intermodal freight with an accent on billing accuracy, account requirements, and dispute resolution. Focus on analyzing account data, escalating non-responsive customers or carriers, and coordinating with operations and accounting teams to resolve issues.
Location: On-site in Ciudad de México, Mexico
Company
helps companies move goods reliably and efficiently by combining logistics technology, transportation capacity, and real-time shipment data.
What you will do
- Manage customer invoicing, billing cycles, charges, accessorial requests, and account requirements.
- Maintain accurate account records and resolve billing inquiries and disputes promptly.
- Prepare weekly account summaries and escalate non-responsive customers or carriers.
- Collaborate with account operations, accounting, and other internal stakeholders to resolve account issues and support profitability.
- Support new customer onboarding, maintain policies and procedures, and complete assigned special projects.
Requirements
- Proficiency with Google Workspace, including Gmail and Sheets, and standard Microsoft tools.
- Strong written and spoken English communication skills.
- Solid customer service experience and professional communication skills.
- Ability to work independently, think critically, and solve problems proactively.
- Ability to research data, prioritize tasks under pressure, manage risks, and maintain structured records.
Nice to have
- Experience building constructive relationships with internal teams and external stakeholders.
- Strong analytical thinking and broad-factor evaluation skills.
Culture & Benefits
- Work is performed on site in Ciudad de México.
- Collaboration with operations, accounting, customers, and carriers.
- Equal opportunity employment practices.
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