Brokerage Service Center Agent (Logistics)

Location: Paseo Colon #3659, Col. Jardin, 88260 Nuevo Laredo, Tamaulipas, Mexico

Company

Global supply chain management and logistics company with 15,000 professionals, more than 250 locations worldwide, Fortune 500 status, and globally unified systems.

What you will do

• Execute brokerage service center operations and maintain high standards of productivity, technical expertise, and customer service.
• Monitor employee satisfaction, training completion, operational effectiveness, and product OPA audit results.
• Log files accurately and on time using the correct codes, trace types, and events.
• Handle emails and correspondence professionally within one hour and meet applicable KPI and operational standards.
• Use company systems and tools, follow procedures and credit policies, and escalate issues to the Lead, Supervisor, or Manager.
• Support a healthy cross-functional work environment, workplace safety, onboarding training, and personal development goals.

Requirements

• 3 months to 1 year of related data entry and/or training experience, or an equivalent combination of education and experience preferred.
• English fluency at 60% is required.
• Customer-service orientation and good written and oral communication skills.
• Ability to build professional relationships with clients, service providers, and employees.
• Time management, attention to detail, teamwork, and the ability to follow standard procedures and office policies.
• Good computer skills, including Excel and Word, with the ability to learn additional systems and tools.

Culture & Benefits

• Professional, leadership-oriented, and friendly work environment.
• Customer-service-based and innovation-focused approach to logistics.
• 52 hours of training per year plus mandatory training programs.
• Commitment to teamwork, professional development, health, safety, and operational excellence.