Strategic Account Manager (MES)

Location: Remote, United States; willingness to travel to customer sites and corporate office locations is required.

Company

hirify.global is a global technology company providing intelligent manufacturing and supply chain solutions, including MES software for pharmaceutical and biotech manufacturing.

What you will do

• Drive strategic account strategies and act as the primary customer contact for account management matters.
• Develop and implement global account strategies across the pharmaceutical, biotech, and cell and gene therapy industries.
• Manage customer relationships, satisfaction, escalations, strategic topics, and contract management.
• Create value solutions, quantify customer value, and collaborate with Product Management to evolve the product portfolio.
• Provide management support and consulting for global MES programs.
• Report account progress and metrics to executive management while advancing the Strategic Account Management methodology.

Requirements

• Strong track record of sales in the MES space and 5–10 years of sales experience.
• Experience defining and delivering IT projects in regulated industries.
• Excellent verbal and written communication skills, including communication with department leaders and C-level stakeholders.
• Strong influencing, negotiation, collaboration, and decision-making skills in a matrix organization.
• Experience working with CRM software and Microsoft Office.
• Availability for remote work from the United States and willingness to travel to customer and corporate office locations.

Nice to have

• IPMA or PMP certification.
• Experience working as part of a global team.

Culture & Benefits

• Modern work environment with an open culture focused on improvements and new ideas.
• International cooperation through a global expert network.
• Customer-focused team environment.
• Compensation package including health, dental, and vision insurance.
• Retirement plan.