Strategic Account Manager (Pharma)

TL;DR

Strategic Account Manager (Pharma/MES): Driving global account strategies and managing customer relationships for Pharma, Biotech, and Cell & Gene industries with an accent on value creation and MES program consulting. Focus on steering C-level interfaces, quantifying value for key customers, and aligning short-term objectives with long-term strategic goals.

Location: Remote (Must be based in the US)

Company

hirify.global Business Area Pharma is a leading provider of MES software (Werum PAS-X) for the pharmaceutical and biotech manufacturing industry.

What you will do

• Develop and implement global account strategies for strategic Pharma and Biotech accounts.
• Act as the primary point of contact, managing customer relationships, satisfaction, and escalations.
• Create and quantify value solutions for key customers in collaboration with Product Management.
• Provide management consulting and support for global MES programs.
• Report key account metrics and business objectives to executive management.
• Advance the company's Strategic Account Management methodology.

Requirements

• Location: Must be based in the US
• 5-10 years of sales experience with a strong track record in the MES space.
• English: C1+ proficiency required for precise communication from Department to C-Level.
• Experience defining and delivering IT projects within regulated industries.
• Strong negotiation and decision-influencing skills.
• Proficiency with CRM software and MS Office.

Nice to have

• IPMA or PMP certification.
• Experience working within a global team or matrix organization.

Culture & Benefits

• Modern work environment with an open culture toward improvements and new ideas.
• Opportunity to work within a global operating company with a wide customer base.
• Collaboration within a group-expert network to implement corporate-wide concepts.
• Attractive compensation package including health, dental, vision insurance, and a retirement plan.