Strategic Account Manager (Pharma MES)

Location: Remote, United States

Company

hirify.global Pharma Software provides MES software for pharmaceutical and biotech manufacturing, including Werum PAS-X for managing and recording the production of therapies.

What you will do

• Drive strategic account strategies and act as the primary point of contact for customer account management.
• Develop and implement global account strategies for strategic customers in the pharma, biotech, and cell and gene industries.
• Manage customer relationships, satisfaction, escalations, strategic topics, and contract management.
• Create value solutions, quantify customer value, and collaborate with Product Management on portfolio development.
• Provide management support and consulting for global MES programs, report to executive management, and track account metrics.
• Communicate monthly and quarterly initiative progress and advance the Strategic Account Management methodology.

Requirements

• 5–10 years of sales experience, including a strong track record in the MES space.
• Excellent verbal and written communication skills, with the ability to communicate precisely from department level through C-level.
• Strong decision-influencing and negotiation skills.
• Ability to collaborate in a team environment, drive results within a matrix organization, and ideally work as part of a global team.
• Ability to align short-term objectives with overall strategic goals.
• Ability to remain composed and organized in a fast-paced work environment.
• Experience defining and delivering IT projects in a regulated industry.
• Willingness to travel to customer sites and corporate office locations.
• Experience with CRM software and Microsoft Office.

Nice to have

• IPMA or PMP certification.

Culture & Benefits

• Modern work environment with an open culture focused on improvements and new ideas.
• Global operating company with an extensive customer base and growing business.
• International cooperation through a group expert network.
• Team focused on customer requirements.
• Compensation package including health, dental, and vision insurance and a retirement plan.