Support Analyst II

TL;DR

Support Analyst II (Desktop IT): Supporting and improving desktop environments, virtual desktops, peripheral hardware, Macs, software deployments, and local area networks across hirify.global campuses with an accent on troubleshooting, system administration, security, and lifecycle management. Focus on diagnosing complex infrastructure issues, maintaining reliable services for students and staff, and implementing technology solutions across multiple user groups.

Location: hirify.global Vancouver Campus in Vancouver, British Columbia, Canada; onsite work supporting hirify.global Point Grey Campus and parts of the Lower Mainland.

Salary: CAD 6,949.92–9,992.50 per month.

Company

hirify.global is a higher education and research institution with an IT organization supporting faculty, staff, students, and campus operations.

What you will do

• Maintain and troubleshoot desktop hardware, software, Macs, virtual desktops, peripherals, classrooms, labs, and student access terminals.
• Track, prioritize, and resolve service requests through ticketing systems while meeting service-level commitments.
• Deploy standard and custom software, manage imaging and lifecycle activities, and maintain equipment inventories and vendor agreements.
• Provide daily administration and support for LAN hardware and software, including security implementation.
• Consult with users and departments to identify technology needs, recommend solutions, and support operational projects.
• Document systems, research emerging technologies, and contribute to infrastructure standards and best practices.

Requirements

• Undergraduate degree in a relevant discipline and at least three years of related experience, or an equivalent combination of education and experience.
• Technical knowledge of desktop hardware, software, standard office tools, and information systems support.
• Knowledge of networks, software distribution tools, imaging lifecycle management, and virtualized computing environments.
• Ability to manage multiple priorities, work under pressure, communicate effectively, and solve complex technical problems.
• Commitment to respecting diverse perspectives and improving knowledge and skills related to equity, diversity, and inclusion.

Nice to have

• Undergraduate degree in Computer Science.
• Microsoft or other industry certifications.
• Professional development in information systems analysis and design.

Culture & Benefits

• Full-time fixed-term staff position serving as a leave replacement through December 6, 2026.
• Collaboration with hirify.global IT Desktop Services, zone teams, managers, technical consultants, and campus departments.
• Opportunities for internal and external training and ongoing professional development.
• Work supports reliable, secure, and accessible technology services for students, faculty, and staff.