Senior Director, Omnichannel Experience Solutions & Success (Pharma Ad Agency)

Location: New York, NY, USA; eligible for hire in select U.S. locations

Salary: USD 183,000–203,000 per year

Company

Global, full-service marketing agency network serving the life sciences industry through creative, media, enterprise solutions, and data analytics services.

What you will do

• Lead the development and deployment of strategic digital products and omnichannel solutions supporting digital growth.
• Manage client engagements, advisory council activities, new business pitches, and sales and marketing initiatives.
• Partner with account, strategy, PMO, implementation, and product teams to define project approaches, plans, milestones, and timelines.
• Oversee internal and external resources and ensure successful program execution across divisions and service lines.
• Contribute to the omnichannel product roadmap and create standard operating procedures for implementation and handoff.
• Lead, mentor, and develop high-performing teams while managing budgets, resources, stakeholders, compliance, and continuous improvement.

Requirements

• Bachelor’s degree in a technical or business discipline.
• 18+ years of product leadership or management experience with digital products or technology-driven solutions.
• 10+ years of traditional project or program management experience, including managing project managers and Agile teams.
• Strong knowledge of Agile frameworks and experience rolling Agile practices out across an organization; some projects use hybrid delivery.
• 10+ years of experience managing large-scale, cross-functional, and global project teams.
• Excellent communication, negotiation, organization, analytical, and collaboration skills, plus proficiency with Microsoft Office and web browsers.

Nice to have

• Experience in a pharmaceutical advertising agency.

Culture & Benefits

• Patient-centered mission focused on improving healthcare and life sciences outcomes.
• Inclusive culture emphasizing diversity, accountability, collaboration, transparent communication, and innovation.
• Competitive salary and benefits for eligible U.S. locations.
• Reasonable accommodations are available throughout the interview and hiring process.
• Travel expectation of approximately 10%; standard schedule of 40 hours per week.