Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing and expanding a portfolio of key B2B accounts for an AI-powered IT management and cybersecurity platform with an accent on revenue growth and customer relationship strengthening. Focus on executing land-and-expand strategies, identifying upsell/cross-sell opportunities, and driving product adoption.

Location: Quebec, Canada

Salary: $72,000–$95,000 CAD base + uncapped commission

Company

hirify.global is a leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide.

What you will do

• Manage a portfolio of key accounts, proactively identifying upsell and cross-sell opportunities across the product suite.
• Build and strengthen relationships with executive decision-makers to align solutions with their business needs.
• Develop and execute tailored account plans, including regular business reviews and strategic planning.
• Monitor product usage and adoption metrics to increase engagement and support long-term retention.
• Own and exceed revenue targets by driving expansion within the assigned account portfolio.
• Collaborate with Customer Success and Sales teams using Salesforce to manage the pipeline and forecasting.

Requirements

• 2+ years of experience in account management or relationship-focused sales.
• Proven experience managing a portfolio of B2B SaaS customers.
• Success in growing accounts through upselling, cross-selling, and land-and-expand strategies.
• Ability to build strong relationships with executive stakeholders.
• Professional proficiency in English and French is required.
• Must be based in Quebec, Canada.

Nice to have

• Experience working within a high-growth SaaS organization.
• Proficiency with Salesforce or a comparable CRM platform.
• Strong analytical and forecasting abilities.

Culture & Benefits

• Work with cutting-edge AI-powered technology in a fast-growing company.
• High-performance culture centered on innovation, accountability, and results.
• Environment where individual impact is immediately visible.
• Collaborative, high-energy team atmosphere.