Account Manager, Expansions (SaaS)

TL;DR

Account Manager, Expansions (SaaS): Driving revenue growth within existing enterprise accounts through the cross-sell of adjacent scientific informatics products with an accent on whitespace identification and account planning. Focus on building ROI-driven business cases, expanding LIMS footprints into manufacturing environments, and managing multi-threaded stakeholder relationships.

Location: Remote (North America)

Company

hirify.global provides scientific informatics software, including LIMS, ELN, and SDMS, for laboratories and manufacturing environments.

What you will do

• Develop and execute account plans to identify untapped opportunities (whitespace) within a portfolio of enterprise accounts.
• Drive expansion revenue via cross-selling adjacent products such as ELN, SDMS, and the MODA manufacturing platform.
• Build ROI narratives and business cases tailored to technical and compliance-driven buyers, including IT and Lab stakeholders.
• Own and manage the expansion pipeline and forecast end-to-end with disciplined CRM hygiene.
• Partner with Customer Success and core Account Managers to ensure a coordinated customer experience.
• Collaborate with Product and Marketing teams to translate the product roadmap into growth opportunities.

Requirements

• 2–5 years of experience in account management, sales, or customer success at a SaaS company.
• Proven track record of driving upsell, cross-sell, or expansion revenue within existing accounts.
• Must be based in North America.
• Ability to use product usage data and account metrics to build data-backed business cases.
• Strong commercial instincts and experience running a structured sales process from qualification to close.
• Proficiency with CRM tools, specifically Salesforce.

Nice to have

• Experience selling into life sciences, diagnostics, manufacturing, or public health lab environments.
• Knowledge of LIMS, ELN, SDMS, or QMS software.
• Experience navigating commercial transitions from perpetual to subscription or on-prem to cloud.

Culture & Benefits

• Focused mandate on revenue expansion, allowing for specialization in the sales motion.
• Collaborative environment working with cross-functional teams (Finance, Deal Desk, Product).
• Professional growth within a growing Account Management team.
• Commitment to equal opportunity employment.