Agent Support Assistant (Property)

TL;DR

Agent Support Assistant (Property): Providing first-line support to self-employed estate agents across the UK, managing operational enquiries, CRM records, onboarding documentation and system access with an accent on customer service, administration and accurate process handling. Focus on resolving routine issues, coordinating onboarding activities, identifying recurring problems and supporting improvements to internal systems and processes.

Location: Onsite at the iad UK headquarters in Little Hadham, Bishop's Stortford, UK. Full-time schedule: 9:00–17:00, Monday to Friday, with occasional flexibility for agent schedules or training sessions.

Salary: Up to £27,000 per year.

Company

iad UK supports a nationwide network of self-employed estate agents with systems, services and practical guidance for building local property businesses.

What you will do

• Provide first-line support to agents by telephone, email and other agreed channels.
• Respond to routine operational enquiries, resolve straightforward issues and escalate complex queries.
• Guide agents in using company systems, business platforms and administrative processes.
• Maintain accurate CRM records, spreadsheets, reports, documentation and internal systems.
• Support new-agent onboarding, including documentation, training arrangements and system access.
• Identify recurring issues and assist with testing and implementing process or system improvements.

Requirements

• Strong organisational, administrative and prioritisation skills.
• Clear and confident written and verbal communication with a friendly, customer-focused approach.
• Good attention to detail and commitment to accurate work.
• Confidence using Microsoft Office and learning new business systems.
• Practical problem-solving skills, dependability and willingness to learn.
• Ability to work calmly and collaboratively in a small team.

Nice to have

• Previous experience in administration, customer service or a support role.
• Experience using a CRM or business management system.
• Experience in estate agency, property or a network-based business.

Culture & Benefits

• Supportive three-person team with structured training, guidance and development opportunities.
• Exposure to agent support, administration, systems and property-network operations.
• Opportunity to take on additional responsibility as experience and the business develop.
• 28 days of annual leave, including bank holidays.
• Employer pension contributions under the company pension scheme.