Client & Trade Support Executive (Fintech)

TL;DR

Client & Trade Support Executive (Fintech): Managing the middle-desk operations between clients and internal departments to ensure efficient trade settlement and support in the FX domain with an accent on operational accuracy and client relationship management. Focus on resolving trade discrepancies, ensuring regulatory compliance, and optimizing the use of online payment platforms.

Location: Onsite in London (Moorgate office)

Company

hirify.global is a global technology organization leading the future of commercial payments, providing specialized solutions to help businesses secure and simplify payments across 80 countries.

What you will do

• Act as a middle desk liaison between clients, front-of-house dealers, and back-office departments.
• Collaborate with sales, operations, and compliance teams to ensure smooth trade settlement and problem resolution.
• Support dealers and clients by providing subject matter expertise and reducing dependency on manual processes.
• Manage efficient cash flow through the timely collection of outstanding receivables and wire instructions.
• Maintain accurate client records in the CRM and handle initial client complaints.
• Promote and guide clients toward using the online platform to enhance security and self-sufficiency.

Requirements

• 1+ years of experience in a client-facing or operational role within the FX (Foreign Exchange) industry.
• Must be based in the London Moorgate office.
• Strong communication skills and proficiency in Microsoft Office, particularly Excel and Outlook.
• Ability to work under pressure in a fast-paced trading floor environment.
• Commitment to honesty, flexibility, and professional development.

Nice to have

• Experience working specifically in a dealer support or trade support environment.
• Knowledge of Spanish or Italian languages.

Culture & Benefits

• Comprehensive healthcare including private medical insurance and 4x life insurance.
• Pension scheme with a 5% employer contribution.
• 25 days of annual leave with the option to buy or sell holiday days.
• Professional development through access to LinkedIn Learning.
• Employee rewards and discounts via the Gratitudes platform.
• Clear pathways for career progression within the organization.