Customer Experience Specialist

TL;DR

Customer Experience Specialist (CRM/AI-powered marketplace): Supporting private car sellers and verified dealers through an online used-car marketplace with an accent on customer communication, problem-solving, and accurate CRM management. Focus on building trust across phone, email, and chat interactions, resolving complex customer issues, and improving the car-selling experience.

Location: Brighton, UK; hybrid setup with the flexibility to work from home one day per week.

Salary: £25,500 starting salary in the compensation section; the benefits section states £26,000 starting salary plus commission.

Company

hirify.global is a UK used-car marketplace connecting private sellers with verified dealers through an online, technology-led platform.

What you will do

• Support car sellers and dealers by phone, email, and chat.
• Build genuine customer relationships and guide users through the online car-selling process.
• Investigate challenges and provide creative, customer-focused solutions.
• Use CRM systems accurately and efficiently.
• Champion customer needs and identify ways to improve the overall experience.

Requirements

• Enjoy helping people and building rapport.
• Strong communication skills across phone, email, and chat.
• Attention to detail and pride in delivering accurate work.
• Ability to learn systems quickly and solve problems independently.
• Comfort working collaboratively in a customer-focused environment.

Culture & Benefits

• Standard working hours are 8:45am–5:30pm.
• One work-from-home day per week.
• 25 days of holiday, pension contributions, life assurance, and private medical insurance through BUPA.
• Stock options and an equity scheme.
• Enhanced parental benefits, including paid maternity and paternity leave.
• Sea-front office, regular social events, massages, free snacks, cycle-to-work and EV leasing schemes, and one paid volunteering day annually.

Hiring process

• Initial 30-minute call to discuss experience and the role.
• Final 60-minute interview with the team, including a skills-based assessment that may involve role-play.
• Feedback is provided within one week of each interview stage.