Customer Support

TL;DR

Customer Support: Providing face-to-face assistance to customers in bank branches with an accent on empathy, guidance, and practical support for everyday banking needs. Focus on building customer confidence in digital services, resolving queries, and delivering exceptional service in a collaborative team environment.

Location: Must be based in Sheffield or Meadowhall (Onsite role)

Salary: £26,200 (increasing to £26,950 after 6 months)

Company

A leading UK financial services group dedicated to building the future of finance through diversity, equity, and inclusion.

What you will do

• Provide face-to-face support to customers in branch settings.
• Handle everyday banking tasks and resolve customer concerns, including fraud or bereavement support.
• Promote and assist customers with digital, online, and mobile banking services.
• Build strong relationships to ensure a positive customer experience.
• Collaborate with team members to meet customer needs and maintain service standards.

Requirements

• Minimum of 12 months customer service experience.
• Ability to build relationships quickly and demonstrate empathy.
• Strong commitment to delivering on promises and acting with integrity.
• Ability to work 35 hours per week, including Saturdays or Sundays.
• Must be based in Sheffield or Meadowhall area.

Culture & Benefits

• Generous pension contribution of up to 15%.
• Private medical benefit with BUPA.
• Annual performance-related bonus and share schemes.
• 22 days of holiday plus bank holidays.
• Comprehensive wellbeing initiatives and parental leave policies.
• Skill Progression Framework to support career growth into specialist or leadership roles.