Customer Service Advisor (Insurance)

TL;DR

Customer Service Advisor (Insurance): Providing first-line support for motor insurance customers across web, telephone, and email channels with an accent on account processing, accurate customer data management, and regulatory compliance. Focus on resolving account enquiries, improving customer experience, and coordinating service issues across business teams.

Location: Onsite in Halesowen, UK (B62). Monday to Friday on a rotational schedule between 08:30 and 18:30, with one Saturday shift every three weeks.

Salary: £26,938–£28,609 per year, plus up to £2,000 performance-related bonus.

Company

Specialist UK motor insurance provider serving more than 50,000 customers, with a telematics division focused on safer driving and lower insurance costs.

What you will do

• Serve customers through web, telephone, and email channels while delivering a consistently high-quality experience.
• Enter and maintain customer information accurately in My Policy systems.
• Validate and process new customer accounts and resolve account-related enquiries.
• Provide administrative support, maintain records, and ensure timely completion of account activities.
• Identify customer-impacting issues, escalate them appropriately, and collaborate with stakeholders on service improvements.
• Promote relevant products and services when appropriate while maintaining compliance with quality and regulatory standards.

Requirements

• Strong communication skills and a commitment to quality customer service.
• Ability to make effective decisions in a fast-paced environment and manage multiple priorities.
• Team-oriented, proactive, adaptable, and well organised.
• Computer literacy and proficiency with Microsoft Office.
• Accuracy, attention to detail, and willingness to develop professional skills.
• At least one year remaining on a Graduate or Post-study Work visa; visa sponsorship is not available.

Culture & Benefits

• Permanent, full-time employment with 37.5 working hours per week.
• Collaborative and supportive team environment focused on continuous improvement.
• Rotational early, mid, and late shifts with one Saturday shift in three.
• Employment is conditional on satisfactory DBS and financial checks.
• Performance-related bonus of up to £2,000.