Customer Support Technician (Insurance)

TL;DR

Customer Support Technician (Insurance): Managing property claims and coordinating communication between clients, suppliers, and customers with an accent on property claims management and delegated authority. Focus on resolving queries, issuing reports, and independently progressing claims within the property sector.

Location: Onsite in Stoke, UK

Company

A specialist professional services and technology firm partnering with leading insurance and global businesses to manage risk and transform core business processes.

What you will do

• Manage property claims alongside Adjusters and independently using delegated authority.
• Handle inbound and outbound communications with customers, suppliers, and clients.
• Review and issue technical reports and resolve customer queries or complaints.
• Appoint and manage suppliers for claim resolution.
• Efficiently manage emails, tasks, and individual caseloads.

Requirements

• 2+ years of experience in property claims management.
• Ability to review scopes of work and identify errors.
• Understanding of claim reserving processes.
• Strong written and verbal communication skills.
• Proficiency in numeracy, literacy, and IT skills.

Culture & Benefits

• Funding for professional qualifications and leadership training programmes.
• Financial perks including pension (5% employer contribution) and life assurance.
• Wellbeing support via a dedicated wellbeing centre and 24/7 confidential helpline.
• Generous leave policy starting at 25 days holiday.
• Inclusive employment policies, including menopause, fertility, and sabbatical policies.

Hiring process

• Application and CV review.
• Initial phone call.
• Interview.
• Offer.