Mid-Market Customer Success Manager (Legal Tech)

Location: Remote - USA

Salary: $82,500–$110,000 per year; commission of 20% of base salary.

Company

hirify.global develops AI-powered legal operations software for enterprise legal management, matter management, spend management, and contract lifecycle processes.

What you will do

• Own the full post-sale lifecycle for a portfolio of approximately 60 mid-market accounts under $500K ARR.
• Serve as the primary customer contact and trusted advisor, helping legal departments achieve outcomes with hirify.globalX.
• Mhirify.globalor account health, identify risks, and execute mitigation plans to reduce churn.
• Conduct business reviews, demonstrate customer value, and identify expansion opportunities.
• Partner with Renewals to support on-time renewals and collaborate with Implementation, Support, Product, Marketing, and Account Management.
• Share customer feedback and best practices across the Customer Success organization.

Requirements

• 4+ years of experience in Customer Success, Account Management, Consulting, or another customer-facing role.
• Experience managing a high-volume account portfolio with minimal oversight.
• Experience navigating stakeholder environments involving Legal Operations, Legal, Finance, and IT.
• Familiarity with Salesforce and customer success platforms such as Gainsight or ChurnZero.
• Comfort working in a scaling organization where processes are still being built.
• A bachelor's degree is preferred.

Nice to have

• Experience in SaaS or legal technology.

Culture & Benefits

• Remote work in the USA with flexible paid time off, seven sick days, and nine paid company holidays.
• Three medical plan options with dental and vision coverage; HDHP employees receive employer HSA contributions.
• 401(k) matching: 100% on the first 3% and 50% on the next 2% of employee contributions.
• Paid leave for parents and caregivers, plus surrogacy and adoption reimbursement.
• Employer-paid life and disability insurance, healthcare and dependent care FSAs, and voluntary supplemental coverage.
• One paid volunteer day annually.