Mid-Market Customer Success Manager (Legaltech)

TL;DR

Mid-Market Customer Success Manager (Legaltech): Managing and growing a portfolio of mid-market accounts on the hirify.globalX platform with an accent on customer retention, value demonstration, and expansion. Focus on solving complex legal operations challenges and coordinating cross-functionally to ensure a seamless customer experience.

Location: Remote (USA)

Salary: $82,500 - $110,000 per year

Company

hirify.global is an AI-powered legal operations platform that streamlines enterprise legal management, spend management, and contract lifecycle processes.

What you will do

• Own the full post-sale customer lifecycle for approximately 60 mid-market accounts under $500K ARR.
• Guide customers in utilizing hirify.globalX to solve their most pressing legal operations challenges.
• Proactively mhirify.globalor account health, identify at-risk customers, and execute mitigation plans.
• Conduct regular business reviews to align on goals and surface expansion opportunities.
• Partner with Renewals, Implementation, Support, Product, and Marketing teams to ensure a seamless experience.
• Develop and share CS best practices to improve overall organizational efficiency.

Requirements

• 4+ years of experience in Customer Success, Account Management, Consulting, or similar customer-facing roles.
• Proven ability to manage a high-volume account portfolio independently.
• Experience navigating complex stakeholder environments, including Legal Ops, Legal, Finance, and IT.
• Familiarity with Salesforce and CS platforms such as Gainsight or ChurnZero.
• Must be based in the USA.

Nice to have

• Background in SaaS or legal technology.
• Bachelor's degree.

Culture & Benefits

• Comprehensive health, dental, and vision insurance options, including employer contributions to HSA.
• 401(k) plan with a company match on the first 5% of contributions.
• Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
• Exceptional paid leave for birth/non-birth parents and caregivers, plus surrogacy and adoption reimbursement.
• 100% employer-paid life and disability insurance.
• Tax-advantaged accounts including Healthcare FSA, HSA, and dependent care FSA.