Senior Manager Major Complex Loss (Insurance)

TL;DR

Senior Manager Major Complex Loss (Insurance): Managing high-value and technically challenging claims for high net worth portfolios with an accent on loss adjusting and specialist cases. Focus on leading investigations, coordinating with experts, and providing strategic advisory to clients and insurers.

Location: Must be based in the UK and able to commute to London within 2 hours

Company

A specialist professional services and technology firm working in partnership with leading insurance and highly regulated global businesses.

What you will do

• Manage a diverse caseload of high net worth and major loss claims involving intricate technical details.
• Lead investigations, assess damage, and coordinate with experts to deliver fair outcomes.
• Act as a trusted advisor to clients, brokers, and insurers, ensuring professionalism and clarity.
• Navigate specialist property claims such as subsidence and escape of oil.
• Contribute to continuous team improvement by sharing knowledge and elevating best practices.

Requirements

• Proven experience as a Loss Adjuster with exposure to high-value and complex claims.
• Strong technical capability and confidence in handling challenging scenarios.
• Excellent communication skills and the ability to build rapport quickly.
• Ability to commute into London within 2 hours when required.

Culture & Benefits

• Funding for professional qualifications and access to a leadership training programme.
• Pension scheme with 5% employer contribution and x4 life assurance.
• Flexible working arrangements and "Dress for your day" policy.
• 25 days holiday, increasing with tenure.
• Comprehensive wellbeing support including an EAP and wellbeing centre.
• Enhanced maternity, paternity, and adoption pay.

Hiring process

• Application and CV review.
• Two rounds of interviews.
• Offer and onboarding.