Senior Claims Handler

TL;DR

Senior Claims Handler (Insurance): Managing end-to-end insurance claims with an accent on decision-making, customer experience, and process improvement. Focus on resolving complex claims, coaching colleagues, and maintaining commercial awareness while delivering high-quality service.

Location: Must be based in or able to commute to Liverpool, UK (Hybrid role).

Salary: £31,831 - £38,016 per annum, plus up to £2,500 performance-related bonus.

Company

A national leader in the UK insurance sector with over 40 years of expertise and a strong commitment to employee development and inclusive culture.

What you will do

• Manage customer claims from first notification of loss through to final settlement.
• Make fair, timely, and confident decisions on claim outcomes.
• Reduce customer effort and minimize hand-offs to create seamless experiences.
• Coach and support colleagues by sharing technical expertise.
• Identify and implement process improvements to enhance operational efficiency.
• Balance commercial considerations with fair customer outcomes.

Requirements

• Must have experience handling insurance claims.
• Must have the right to work in the UK without sponsorship (at least one year remaining on Graduate or Post-Study Work visa if applicable).
• Strong problem-solving skills and ability to take ownership of tasks.
• Excellent communication skills with a focus on building trust.
• Commercial mindset combined with a customer-first approach.

Culture & Benefits

• Hybrid working options to support work-life balance.
• Up to 35 days of holiday including bank holidays, with buy/sell options.
• 24/7 mental health support and free counseling.
• Access to leadership programs and career development opportunities.
• Flexible benefits including early salary access.
• Inclusive workplace recognized for supporting women, mental health, and armed forces veterans.