HR Shared Services Associate (II)

Location: Belgrade, Serbia

Company

hirify.global is a global platform-powered company providing unified commerce, payments, and technology services for retailers and restaurants in more than 35 countries.

What you will do

• Respond to inquiries about HR policies, procedures, the HR Portal, and HR self-service forms.
• Prepare labor-law documentation and complete required HR administration accurately and efficiently.
• Maintain organized archives in line with local legal requirements.
• Act as the first point of contact for HR requests from employees, former employees, managers, candidates, third parties, and vendors.
• Gather and maintain information in HR tools, trackers, and databases, escalating complex queries when needed.
• Suggest process improvements and provide feedback on the accuracy of knowledge articles and documented procedures.

Requirements

• University degree.
• Fluency in Serbian and English is required.
• Previous experience in HR administration.
• Advanced MS Office skills, including mail merge, basic VBA, and formulas.
• Excellent business writing and verbal communication skills, with strong attention to detail and organization.
• Employment is conditional upon meeting applicable screening criteria.

Nice to have

• Experience in a large corporation with 500 or more employees.
• Experience preparing large volumes of HR documentation.
• Previous experience in a customer-facing environment.

Culture & Benefits

• Work within a globally inclusive environment that values fairness, individuality, performance, and respect for diversity.
• Interact with employees, HR specialists, managers, candidates, third parties, and vendors through email, web requests, chat, phone, and in-person communication.
• Support unified commerce, payments, and services for retail and restaurant businesses worldwide.