Strategic Account Manager (Healthcare AI)

TL;DR

Strategic Account Manager (Healthcare AI): Managing and growing relationships with high-impact healthcare delivery system clients with an accent on retention, expansion, and long-term partnership value. Focus on navigating C-suite and clinical leadership conversations and translating field intelligence into product feedback.

Location: Remote (Must be based in the United States)

Company

A health technology company providing a customizable assistant AI designed by clinicians to support clinical tasks across the care continuum.

What you will do

• Own end-to-end relationships for a portfolio of strategic healthcare delivery system accounts, serving as the primary executive point of contact.
• Develop and execute account growth plans to expand footprint and deepen adoption.
• Lead renewal strategy and negotiations to protect and grow recurring revenue.
• Act as the internal voice of the client, translating field intelligence into product, pricing, and go-to-market feedback.
• Partner with implementation, clinical, and product teams to ensure successful onboarding and value delivery.
• Represent the company at client sites and industry conferences, involving travel up to 50%.

Requirements

• 10+ years of experience in healthcare delivery systems, managed care, or health tech commercialization.
• Prior experience in a startup or high-growth company environment.
• Demonstrated success managing complex, multi-stakeholder enterprise healthcare accounts.
• Strong knowledge of healthcare contract structures, SLA governance, and value-based care mechanics.
• Must be based in the United States.
• Willingness and ability to travel up to 50% of the time.

Nice to have

• Experience with EHR integration patterns and clinical workflow technology.
• Background in call center/access center operations or clinical process outsourcing.
• Existing relationships within target health systems or provider networks.
• Experience selling or supporting AI-enabled or digital health solutions.

Culture & Benefits

• Competitive base salary plus performance-based incentive compensation.
• Comprehensive health, dental, and vision benefits.
• Equity participation in the company.
• Flexible, remote-first work environment.
• Opportunity to shape the account management function at a fast-growing AI company.