Account Manager (Healthcare Education)

TL;DR

Account Manager (Healthcare Education): Managing a portfolio of academic and healthcare education program accounts to drive customer satisfaction, retention, and growth with an accent on consultative relationship management and solution adoption. Focus on optimizing educational workflows, conducting business reviews, and leveraging AI tools for operational effectiveness.

Location: Remote (US)

Salary: $108,000 – $151,000

Company

hirify.global is a leading healthcare organization dedicated to delivering patient-focused care through evidence-based content and innovative products.

What you will do

• Serve as the primary relationship owner for executive sponsors, academic leaders, and faculty within a portfolio of Education Program accounts.
• Develop strategic account plans to expand MCG solution adoption across departments, campuses, and affiliated institutions.
• Manage renewals, relicensing activities, and customer agreements to ensure continuity and long-term success.
• Analyze utilization trends and adoption metrics to mitigate retention risks and improve customer outcomes.
• Coordinate onboarding, implementation, and training plans to ensure successful product integration.
• Mentor junior account team members and use AI-enabled tools to enhance customer engagement.

Requirements

• Active Registered Nurse (RN) license required.
• Bachelor's degree required; advanced degree preferred.
• At least 5 years of experience in account management, customer success, or healthcare sales support.
• Experience managing complex customer relationships, renewals, and recurring revenue accounts.
• Proficiency with Salesforce or similar CRM platforms.
• Ability to travel up to 30% overnight for client-facing events and meetings.

Nice to have

• Experience supporting SaaS, higher education, or academic health systems.
• Experience with workflow integration in educational environments.

Culture & Benefits

• Remote and hybrid work flexibility.
• Comprehensive medical, dental, vision, life, and disability insurance.
• 401K retirement plan, flexible spending, and health savings accounts.
• Generous paid time off (15 days + personal days) and 14 company holidays.
• Paid parental and bonding leave (up to 18 weeks combined).
• Additional perks including LGBTQ+ health services and pet insurance.