Deskside Support Technician

Location: Fully onsite in Windsor Locks, CT. Must be a US Citizen and reside in the United States of America.

Salary: $39,840 – $67,440

Company

A global leader in designing, building, and managing mission-critical technology systems for Fortune 100 clients.

What you will do

• Provide hands-on technical support and maintain systems for a diverse range of end users, including executive support.
• Test and troubleshoot software upgrades, system images, and hardware deployments.
• Resolve hardware and software dilemmas across multiple device types via on-site and remote support.
• Collaborate with internal teams and alliance partners such as Microsoft to resolve technical hiccups.
• Identify and present innovative ideas for modernization and automation to enhance end-user experience and reduce costs.
• Ensure client satisfaction by meeting XLA and SLA targets.

Requirements

• 5+ years of experience providing IT support.
• Experience working in a customer-facing environment.
• Strong communication skills across email, phone, and in-person interactions.
• Requirement to be a US Citizen and live in the United States of America.

Nice to have

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field.

Culture & Benefits

• Comprehensive benefits package including medical, dental, disability, and retirement benefits.
• Paid leave and paid time off.
• Access to professional certifications through programs with Microsoft, Google, Amazon, and Skillsoft.
• Eligible for a discretionary annual bonus program based on performance.
• Inclusive work environment with a strong focus on professional growth and personal development.