Patient Services Coordinator

TL;DR

Patient Services Coordinator (Healthcare Customer Support): Providing first-line support for patient programs through telephone service, document triage, patient setup, and care-team coordination with an accent on patient experience, accurate data handling, and protected health information. Focus on managing high-volume communications, maintaining patient databases, preparing enrollment materials, and resolving issues or routing them to the appropriate team.

Location: Onsite in Mason, Ohio, USA; eligible for hire in select U.S. locations based on business and operational considerations.

Company

hirify.global provides commercialization services, products, and solutions for the life sciences and healthcare industry.

What you will do

• Serve as the first point of contact for patient programs through inbound and outbound telephone calls.
• Manage incoming faxes, upload documents to the patient database, and assign them to the appropriate care-team members.
• Enter and set up new patients, compile patient packets, and coordinate timely mailing.
• Resolve patient issues when possible and route follow-ups or escalations appropriately.
• Provide clerical and receptionist backup, including filing, photocopying, faxing, mailing, and special-project support.
• Protect the confidentiality and integrity of patient health information in accordance with HIPAA policies.

Requirements

• High school diploma or GED and at least one year of experience.
• Administrative experience using computer-based applications, including Microsoft Word, Excel, and PowerPoint.
• Strong communication, problem-solving, and customer-service skills.
• Ability to adapt to unexpected situations, handle multiple demands, and maintain attention to detail.
• Ability to obtain Missouri Pharmacy Technician registration.
• Ability to work in a professional office environment with extended periods of sitting or standing and routine computer-based tasks.

Nice to have

• Customer service, telephone, and clerical experience.

Culture & Benefits

• Patient-focused culture centered on improving patient lives.
• Inclusive workplace that values diverse backgrounds and experiences.
• Opportunities to support professional development and talent growth.
• Competitive salary and benefits package for eligible employees.
• Reasonable workplace accommodations are available throughout the hiring process.