Order Management Specialist (MedTech)

TL;DR

Order Management Specialist (SAP/EDI): Processing and managing customer orders, returns, shipping accounts, pricing requests, and billing issues for medical and diagnostic instrumentation with an accent on customer communication, order accuracy, and cross-functional coordination. Focus on resolving complex order issues, expediting shipments, reducing backorders, and maintaining reliable order data in SAP, EDI, and Esker.

Location: Hybrid work arrangement based at the Lexington Road, Billerica, Massachusetts location; Monday–Friday, 8:30 a.m.–5:00 p.m.

Salary: $26 per hour

Company

hirify.global develops and manufactures biotechnology and in vitro diagnostic instrumentation used in drug development and patient care worldwide.

What you will do

• Process and manage customer orders and returns from initiation through resolution in SAP, EDI, and Esker.
• Communicate product, pricing, availability, delivery dates, backlog updates, quotations, and order status through phone, email, and other channels.
• Create customer shipping accounts, process credit cards, and issue credit requests.
• Resolve customer, billing, technical, part-number, and returns-related issues with internal teams.
• Coordinate with warehouse and finance teams to expedite orders, reduce backorders, and resolve billing problems.
• Track individual and team KPIs while maintaining a customer-centric approach.

Requirements

• Excellent written and verbal communication skills.
• Fluency in English required.
• Computer literacy and proficiency with Microsoft products.
• Ability to work at a computer for extended periods and communicate by phone, video, and in writing.
• Ability to lift and carry up to 25–50 pounds when required.
• Ability to move around the office occasionally to attend meetings or access resources.

Nice to have

• Previous experience with SAP or Esker.

Culture & Benefits

• Flexible medical, dental, and vision coverage.
• Competitive 401(k) company match, bonus program, generous paid time off, and paid holidays.
• Tuition reimbursement and professional development opportunities.
• Hybrid and flexible work arrangements with employee engagement events.
• Lunch and snack marketplace at selected offices and a subsidized cafeteria at the Waltham office.