Customer Success Architect (DevSecOps)

TL;DR

Customer Success Architect (DevSecOps): Partnering with key customers to translate business outcomes into actionable technical objectives with an accent on DevSecOps best practices and platform adoption. Focus on guiding the customer journey, managing account escalations, and increasing software utilization across the hirify.global ecosystem.

Location: Remote (Germany)

Company

hirify.global is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and accelerate digital transformation.

What you will do

• Partner with customers to turn desired business outcomes into actionable technical objectives.
• Guide customers on hirify.global platform best practices, use cases, and future adoption.
• Act as the primary liaison for hirify.global questions, issues, and escalations, coordinating with Support and Product Management.
• Manage a book of assigned customers to increase adoption, ensure retention, and drive overall satisfaction.
• Build Customer Success Plans, establishing critical goals and key performance indicators (KPIs).
• Support hirify.global Services in identifying and recommending training opportunities.

Requirements

• Fluent German language proficiency.
• Understanding of Git, branching strategies, and the software development lifecycle (SDLC).
• Knowledge of continuous integration, continuous deployment, and DevSecOps.
• Prior experience in Customer Success or a related post-sales/professional services function.
• Proven experience partnering with customers to define and achieve business outcomes.
• Strong project management, analytical, and problem-solving skills.

Culture & Benefits

• Flexible Paid Time Off (PTO).
• Equity compensation and Employee Stock Purchase Plan.
• Growth and Development Fund for continuous professional learning.
• Comprehensive benefits supporting health, finances, and well-being.
• Inclusive environment with Team Member Resource Groups and parental leave.