Technical Account Manager (Fintech)

Location: Remote in Brazil; occasional presence at a hirify.global office may be required with scheduled notice.

Company

hirify.global is a global payments technology company facilitating transactions among consumers, merchants, financial institutions, and government entities in more than 200 countries and territories.

What you will do

• Own the technical relationship with enterprise clients and serve as the primary advisor for platform usage and strategy.
• Assess client architecture and operations, identifying opportunities to improve platform performance, availability, scalability, and adoption.
• Provide architectural and operational guidance for high-risk changes, complex integrations, and critical platform operations.
• Lead technical governance through operational and business reviews with clear, actionable recommendations.
• Coordinate engineering and subject-matter experts during complex technical issues, incidents, and escalations.
• Drive long-term client readiness for growth, scale, and platform evolution.

Requirements

• 5+ years of relevant experience with a bachelor's degree, or equivalent experience with an advanced degree or PhD.
• Experience in Technical Account Management, Solutions Architecture, or a similar client-facing technical role.
• Strong knowledge of cloud platforms, APIs, distributed systems, software architecture, integrations, and system reliability.
• Experience supporting enterprise clients in fintech, banking, or payments environments.
• Experience with incident management and escalation processes, including coordinating high-severity technical responses.
• Ability to communicate effectively with senior technical stakeholders and leadership and operate in complex, multi-team environments.

Culture & Benefits

• Remote work arrangement that does not require duties to be performed near a hirify.global office.
• Work on payments technology used across more than 200 countries and territories.
• Opportunity to influence client platform health, operational maturity, and adoption of platform capabilities.
• Occasional office attendance may be requested with scheduled notice.